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Message 1 of 4

How to make a complaint

I have just called BT to cancel my broadband as advised by BT to do. I have moved to 4g on their advice. 
The man I spoke to on the phone was so bullying and would not listen or cancel my service despite the notes on my account saying that was what should be done. 
I ended the call crying and shaking with no resolution 

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Message 2 of 4

Re: How to make a complaint

@Lesmc10 

I have asked a moderator to post here.

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Message 3 of 4

Re: How to make a complaint

Hi @Lesmc10 I'm so sorry the call ended with you feeling like that. I'll send you a private message and the moderation team will be happy to review your complaint. We're busy at the moment so it will take us longer than usual to respond.

Thanks

Neil

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Message 4 of 4

Re: How to make a complaint

Definitely raise a complaint and if you see it doesn't completed to your satisfaction you can contact the Communications Ombudsman https://www.commsombudsman.org/how-we-can-help

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