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Message 1 of 13

If I stick with BT renewing in January for 2 years.....?

My contract is due for renewal in January - at no price increase.  There is no OpenReach fibre in prospect.  If I recontract, how much would it cost me to leave the contract in order to get a service that BT+OpenReach can't provide?  CityFibre is at the door.

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Message 2 of 13

Re: If I stick with BT renewing in January for 2 years.....?

Hi @gspearson   Why would you re-contract if CityFibre is at the door? Best to leave it without a minimum term is place and move on to a rolling 30 day contract by doing nothing. You cannot break your contract penalty free because Openreach cannot match the service. A contract is a contract.

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Message 3 of 13

Re: If I stick with BT renewing in January for 2 years.....?

A lot!

There's a formula buried somewhere deep in the web site but it's not specific. It only says they deduct their costs but don't say what they are, so you'd need to get a quote. If you intend to move then just don't renew & stay on a rolling contract.

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Message 4 of 13

Re: If I stick with BT renewing in January for 2 years.....?

If I don't renew the rolling contract is £5 a month more, not much (on £41.24) but irritating.  I've been with BT only for the last 50 years.

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Message 5 of 13

Re: If I stick with BT renewing in January for 2 years.....?

It will cost you a lot more than that if you renew and then cancel after a couple of months.

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Message 6 of 13

Re: If I stick with BT renewing in January for 2 years.....?

I assumed that as you said the price was staying the same that you are on Halo or similar, which gives a "no increase" promise. But even so, an extra £5pm for a few months will still be significantly less than an early termination fee. Or maybe look at 4G in the short term if you have good coverage.

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Message 7 of 13

Re: If I stick with BT renewing in January for 2 years.....?

@gspearson 

Not a direct comparison, but Plusnet, (also part of BT Group), would charge you roughly the full outstanding amount of the contract - less 1% for early payment:

https://www.plus.net/help/my-account/early-termination-charges/

 

 

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Message 8 of 13

Re: If I stick with BT renewing in January for 2 years.....?

I'm on Fibre 2 + phone + voicemail.  I have a Deco mesh (big old stone house) so don't use the Smart Hub.  The helpful advice here convinces me that preserving my options is worthwhile,  as Zen+CityFibre could be installed within days and I have a couple of months to decide.

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Message 9 of 13

Re: If I stick with BT renewing in January for 2 years.....?


@gspearsonwrote:

how much would it cost me to leave the contract in order to get a service that BT+OpenReach can't provide?  CityFibre is at the door.


The early termination charges can be found on BT.com - Early Termination page 228

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Message 10 of 13

Re: If I stick with BT renewing in January for 2 years.....?

@Paul608085 

Incorrect.

As I posted previously & your own link states:

"We then reduce the charge to take account of any costs we save because of you leaving early, such as wholesale costs."

Same terms but slightly different wording from BT here. The fee that BT pay Openreach to provide the service is deducted.

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