Back in 2023, I swapped broadband providers from Sky to BT. Previously I had been paying BT £7.50 for mine and my wife’s email addresses for many years. This charge was subsumed into the BT broadband package or so I thought.
Three months later I get a letter through the post to say that I am £22.50 in arrears. After a number of calls BT had not linked my wife’s email address under the account, agreed the mistake and credited my account with £22.50. Exactly the same thing happened on 3 more occasions over the next 12 months. Finally I managed to speak to someone who followed through and linked the accounts rather than just crediting my account with the incorrect arrears.
Fast forward 2 years and I get refused credit on a new mobile. I have never missed a payment for anything, so I used CheckMy File to understand the problem. Perfect score except for 12 months of incorrect arrears payments showing from BT. How do I get these removed? The incorrect action from BT is impacting my ability to borrow and while I can live without a new mobile, I may need credit for a replacement car in the next 12 months and do not want to be in a similar position.
Thanks
Mike Hughes
