Good morning,
I am currently employed in the armed forces and have forces accommodation and I have recently bought a broadband service and was told i could upgrade to fibre broadband.
Once the openreach engineer visited my room and installed my service he said all i needed to do was to contact sales and upgrade my service (he said this process was usually pretty straight forward and normally takes around 1/2 weeks for the job to get booked)
I have tried contacting the sales teams to upgrade now 5+ times and each time i get transferred to a different Sales rep who either says its unavailable or just puts me on hold for 20 minutes and the call eventually dies off. One sales rep seemed like he knew the process and i ordered a fibre package, only to receive a text from BT saying i need to contact BT and provide more information to fulfil my order, in which i did and i was told that whoever upgraded my order did it as a "new order" and this process is wrong. So that sales rep cancelled my upgrade and told me to call back and get my current service upgraded to fibre.
having tried today to call back multiple times and being passed around to 3 different people it seems like this process is impossible for me, even though a lot of my colleagues have a BT Fibre broadband package in their room and the Openreach engineer saying its a simple process, it feels like every sales member cannot upgrade me and tries to offer me mobile broadband which is not suitable for the services i require.
Just wondering if i can get any advice on what i can do in order to achieve this upgrade?
If you need more information i am happy to provide.
