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Just curious, you had two items to return, did you send them separately ? , I fairly recently sent back an old router ( change to DV ) and a BTTV box ( don’t have BTTV anymore ) , two return envelopes arrived, I could have easily put both items in one envelope to return but didn’t , I used both envelopes, thinking the shipping information was likely to be used to confirm receipt rather than the contents of the envelope.
Hi
It was one huge bag so I put both items and the cables into and sealed it.
I was already with a new provider for a month before this as BT insisted on 30 days notice even though I was at end of contract. I was already using a new eero modem so had the BT equipment ready to go into the bag.
My acknowledgement of receipt came at 9am on a Sunday morning.
My point is your receipt potentially was for 1 of 2 items , if you never received 2 ‘bags’ then obviously it’s a reasonable assumption they want you to put both items in it , but if two return bags were received , not using them both could cause issues.
30 days notice is standard policy , and no doubt your new provider will have the same requirement, presumably you are no longer on Openreach as that’s effectively 10-14 days notice ( the lead time to switch is the notice ) if changing provider but staying on Openreach , unless you didn’t use the correct procedures.
If you did move to Virgin or an Alt Net , it’s them you should be annoyed at for not arranging their connection to coincide with the end of the 30 days , or at least advising you of the need for you to give 30 days notice .
I was only sent one bag for the return so both items went into it.
There was no handover from one provider to another. I cancelled my BT contract as it was ending and I contacted Youfibre to provide services. Suprise surprise I was connected to Youfibre on a new cable with 3 days.
Hi @Gray86b I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.
Neil
Thanks I'll respond as soon as possible
A big thank you to the moderators, specifically Robbie Mac for solving my case. Stress now reduced to normal levels 😁