I could not access my BT account. Access Denied page pop up. I'd read some messages in the Community page. Maybe the problem is related to my BTID which is not in an email format. Could I try to create a new BTID via the following link provided by Licquorice? Cheers
https://www.bt.com/help/account-and-billing/what-is-a-bt-id-and-how-can-i-get-one-
