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LumiRusu
Aspiring Contributor

on ‎10-05-2023 14h33

635 Views
Message 11 of 13

Re: Maddening unknown ERROR prevents me from getting on BTHomeEssentials

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Dear gg Distinguished Sage,
Thank you so much for alerting the moderators to this issue! Your support is much appreciated!
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JohnC2
Moderator-Retired

on ‎25-05-2023 13h13

576 Views
Message 12 of 13

Re: Maddening unknown ERROR prevents me from getting on BTHomeEssentials

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Hi @LumiRusu, just to update the community that this has been resolved now and you're on the Home Essentials package. The error was the house number missing off the address record with the DWP. Once this was corrected the order was placed and completed ok.

Cheers

John

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LumiRusu
Aspiring Contributor

on ‎25-05-2023 14h10

564 Views
Message 13 of 13

New BTHomeEssentials subscriber now, THANK YOU, JOHN!

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... and may I just say a big THANK YOU to @JohnC2 for his patience, resilience and not giving up on my long-standing issue with the verification stage of the BT Home Essentials application!

He was very dilligent, kind, knowledgeable, dutiful in replying and processing all the info I provided, and progressing swiftly the findings to reaching the final solution.

The BT Customer/ Technical Support need more people like John! 

A very grateful customer.

Kind Regards,

Lumi R-M

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