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Moving Broadband from BT to EE
Has anyone managed to do this without incurring exit fees when still in contract to BT ?
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Re: Moving Broadband from BT to EE
There won’t be an early termination fee moving from BT to EE as this is covered as part of a regrade.
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Re: Moving Broadband from BT to EE
Sorry
but you are wrong, I have just spent all day trying to get them to do it originally quoted £440, called again and got it down to £264, but they will not budge from that.
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Re: Moving Broadband from BT to EE
I am only reposting what a moderator posted. I would suggest that you call back and ask them to explain what the charge is for.
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Re: Moving Broadband from BT to EE
sorry but I asked and was told it was because I was still in contract both by BT and EE phone staff. They even went away and asked other departments if they could waive the fee.
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Re: Moving Broadband from BT to EE
Were you moved onto EE as part of upgrading your BT deal or did you purchase a product from EE as a new customer
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Re: Moving Broadband from BT to EE
I have asked a moderator to clarify if a fee is due or not.
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Re: Moving Broadband from BT to EE
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Re: Moving Broadband from BT to EE
Hi @ra3
Welcome to the BT Community and thank you for your posts!
I am sorry for the confusion around the term charges. There won't be an early termination fee moving from BT to EE, provided this is done as a regrade order. We'll be happy to pick up from here and help investigate what happened in your scenario.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Thanks,
Robbie
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Re: Moving Broadband from BT to EE
Hi @ra3
I picked up your case this afternoon and tried giving you a call on your home number. I am sorry I wasn't able to reach you. I've sent you a private message reply.
Can you respond to my private message when it is convenient for you and I'll help get this all sorted?
Thanks 😊
Robbie