Moving Broadband from BT to EE

[ra3]

Has anyone managed to do this without incurring exit fees when still in contract to BT ?

[gg30340]

There won’t be an early termination fee moving from BT to EE as this is covered as part of a regrade.

[ra3]

Sorry 

but you are wrong, I have just spent all day trying to get them to do it originally quoted £440, called again and got it down to £264, but they will not budge from that.

[gg30340]

I am only reposting what a moderator posted. I would suggest that you call back and ask them to explain what the charge is for.

[ra3]

sorry but I asked and was told it was because I was still in contract both by BT and EE phone staff. They even went away and asked other departments if they could waive the fee.

[Les-Gibson]

Were you moved onto EE as part of upgrading your BT deal or did you purchase a product from EE as a new customer

[gg30340]

I have asked a moderator to clarify if a fee is due or not.

[ra3]

I went to them as I want to upgrade my mobile contract, but all the special offers are for if you have EE Broadband. So have tried to move the Broadband and upgrade the Mobile but they still want to charge me £11 more per month than the EE Broadband 500 package.

[RobbieMac]

Hi @ra3

Welcome to the BT Community and thank you for your posts!

I am sorry for the confusion around the term charges.  There won't be an early termination fee moving from BT to EE, provided this is done as a regrade order.  We'll be happy to pick up from here and help investigate what happened in your scenario.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[RobbieMac]

Hi @ra3

I picked up your case this afternoon and tried giving you a call on your home number.  I am sorry I wasn't able to reach you.  I've sent you a private message reply.

Can you respond to my private message when it is convenient for you and I'll help get this all sorted?

Thanks 😊

Robbie