Hi,
Three weeks ago I approached BT customer services to inform them that I would be moving home. Fantastic, a date was given when my services would be moved to my new address! However no confirmation email was received. I called back only to be told my order for some reason was still shown as pending. The agent said she would cancel it and reorder. I was to expect a confirmation email which again never arrived.
About 5 days before my services were to go live at my new address I received text message from BT telling me my order had been cancelled and was being dealt with by a specialist team who would be in touch! That was followed 24 hours before the transfer date with a text saying my services would be transferred tomorrow! Fantastic I thought, however this never happened and my services are still on at my old address.
Frustrated I called customer services and was told a specialist team was still dealing with my order and would be in touch. The agent was vague about the problem, there had been a problem with the order and the system had not updated or something. Blah blah waffle waffle! Thankfully I was assured someone would be in touch.....sadly that has not been the case!
I would use my online BT account to gain insight, however the BT website is excrement and an unnavigable mess!
SO, has anyone here had similar problems with home moves? Do I now make a formal complaint or sit and wait for someone from BTs crack specialist team to call me? Where do I go from here?
Furthermore, how is it possible that you can make a complete mess of something so simple then expect me to continue paying for a service I'am not recieving?
