Multiple Account Numbers on BT ID

[Shaam93]

Hi,

I seem to have three account numbers on my BT ID Account. Two of the account numbers should be inactive and should also be removed. The one that is active is only showing me the bills section and nothing else. I also get an error message when trying to upgrade my broadband as it defaults to an inactive account number.

Is there a way to remove the two inactive account numbers so that I can use the online section and BT App properly for the one active account.

Thanks,

Ihtishaam Mansha

[PaddyB]

Hi @Shaam93,

Thank you for posting. If you send me your details, I'll be able to get those old accounts removed.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[Shaam93]

Hi @PaddyB 

I have sent you a private message with the details required.

Thanks,

Ihtishaam Mansha

[DanielS]

Hi @Shaam93,

Thanks for taking the time to reply to all of my private messages.

I'm very happy that I was able to get the old details removed and make sure that your online billing account was working as it should be afterwards.

If you ever need a hand, please, feel free to get in touch with me.

Thanks,

DanielS