Solved: Re: Multiple BT accounts

GK_5062 · ‎17-12-2023

I have multiple BT accounts which always default to historic accounts when trying to log in. I would be grateful if someone could get in touch to get this resolved.

Thanks

DavidM · ‎17-12-2023

Hi @GK_5062 and welcome back.

Our customer service guys should be able to sort this out. You can get them on 0330 1234 150. Give them a try and let me know how you get on.

Cheers

David

GK_5062 · ‎23-12-2023

I contacted the relevant number on Monday 17 December and explained the issue. I was advised this would be raised with the back office team and should be fixed within 24/48 hours. Once completed I was to be texted or emailed. Unfortunately I have not been contacted and whilst I can see there have been some amendments to my accounts I am still unable to successfully navigate to my account using either the app or website.

Any assistance in getting this resolved would be appreciated.

Cheers

imjolly · ‎23-12-2023

try billing team and they should be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

GK_5062 · ‎28-12-2023

Now sorted,cheers.