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Message 1 of 3

Mum moved in to care, need to cancel.

Hi, my mum has moved to a care home and I need to cancel her contract for broadband, tv and phone package, I have power of attorney and I  normally manage her account and pay the bill, even though  it is all in her name. What is the best way to cancel the package contract?

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Message 2 of 3

Re: Mum moved in to care, need to cancel.

@Chrishawkins35 

Welcome to this user forum for BT Retail phone and broadband customers.

I have asked a moderator to assist with this.

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Message 3 of 3

Re: Mum moved in to care, need to cancel.

Hi @Chrishawkins35, as your mum has moved into a care home we'll be happy to help you close the account.

I've sent you a Private Message so you can get in touch with the Mod team for help with this.

Cheers

John

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