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Message 1 of 16

My Package

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Our packages:-

Broadband: Fibre with Halo 1

Landline: Pay as you Go Calling Plan

Current Fixed Cost:  £49.62 /Month

I've tried to get more detail on the £49.62 but can't locate it on bt.com

Can anyone advise please, either a URL or perhaps a rough breakdown.  Only service I'm using is the BT Cloud but that can go if its proving expensive.

 

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Message 2 of 16

Re: My Package

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have you looked at billing in MYBT and see if breakdown there

 



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Message 3 of 16

Re: My Package

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I have, I'll have another look but not hopeful.

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Message 4 of 16

Re: My Package

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Click on Download bill  and look at the PDF.

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Message 5 of 16

Re: My Package

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I have, it just shows the single figure.

I have since spoken to customer support who could do nothing because I am in a contract until Dec 2022 with over £300 termination fee if I leave. They could have saved me £10 per month but I would have to recontract. Decided to do nothing to keep my options open. They advised that the breakdown is roughly £20 for the landline and £30 for the BB. £30 for the BB would be quite acceptable but I couldn't drop the LL because of the contract. I pointed out that this wasn't buying a lot of loyalty, they apologised but their hands were tied.

Thanks for the suggestion.

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Message 6 of 16

Re: My Package

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Not sure what figure you are looking for. A broadband package without telephony capability is only marginally cheaper than with, nothing like £20/m. Call packages are add ons to the basic package.

Edit: PAYG is £5/m for the landline

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Message 7 of 16

Re: My Package

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I didn't have a figure in mind really but £50 did seem expensive.

But it appears that BT do offer BB without a landline, so if that's £20 then £30.

Or am I missing something?

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Message 8 of 16

Re: My Package

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https://www.bt.com/products/broadband/deals

Shows all broadband packages are £5/m extra with landline against no landline.

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Message 9 of 16

Re: My Package

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@Thompson218 wrote:

I didn't have a figure in mind really but £50 did seem expensive.

But it appears that BT do offer BB without a landline, so if that's £20 then £30.

Or am I missing something?


Its not £20, its £5

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Message 10 of 16

Re: My Package

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Sorry for the delay replying.

Thanks for the links, those packages are £30 or thereabouts, why is my package costing £50?

 

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