Long phone-call this morning from someone claiming to be from BT - all the usual signs of a scam, but they knew my name, postcode, sent me emails and text messages with a pin number as from btcomms@info.bt.com - and they knew my BT account number! Claimed my email (an outlook.com address) was 'compromised' and other people could use/read messages - got as far as anydesk and running wc3 validator to prove there were 'errors' (though he couldn't explain what the errors meant). Tried putting the phone down twice and they rang back. When he asked me to log in to online banking to see if there were any unexplained withdrawals - I said I wouldn't do so while he was sitting there and put the phone down again. The phone rang twice more but I let it ring. (Which presumably means they hadn't got everything they wanted to know.) They eventually gave up.
What details have I already given out?
And now when I try to log in to My BT it takes me to what looks like my home page, and has my 'details', but doesn't show my account number (just 'Account1'), has an out-of-date second email address, doesn't list the 'products' I have (broadband, landline) and won't let me check my bills. Allowed me to change my password, but still takes me to the same wrong home page.
Not sure how to contact BT!
