Name change on Bill

[bendeela]

Hi there,

My partner recently passed away and I went online to see about changing the bills into my name going forward. I am listed as both the account manager and the account holder (but bizarrely under different email logins) but I can't see how to change the details on the bill. Is there a moderator on here who can help me? 

To make matters more difficult there are also two BTAccounts listed, one is an old, closed account for our old address!

Thanks

David

[pottyperson]

Deleted because of outdated advice.

[Keith_Beddoe]

@bendeela 

Unfortunately you cannot change the name of the account holder.

Please see the information here.

https://www.bt.com/help/account-and-billing/manage-account/bereavement---bt-account-holder

And contact that team. They will advise you of the options available.