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Message 1 of 6

Need to return kit, but can't find 'Return your kit' link

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Hi there. I've been asked to return my broadband kit and been sent instructions to click on the 'Return your kit' link in my MyBT profile, but I can't find the link. I can see this has been a problem for a few others, and moderators have helped my sending them the link - please could you send to me as well? Thanks very much.

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Message 2 of 6

Re: Need to return kit, but can't find 'Return your kit' link

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Hi @tigerlily271, welcome to the forum and thanks for posting. 

After cancelling your service you should receive the returns packaging within a week. Is your cancellation completed more than a week ago? If so let me know and we'll get packaging arranged for you.

Cheers

John

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Message 3 of 6

Re: Need to return kit, but can't find 'Return your kit' link

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if you need to return kit ring customer service and there send you one out so u can return it.

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Message 4 of 6

Re: Need to return kit, but can't find 'Return your kit' link

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Thanks John. Yes, it is more than a week ago. I had an email saying that I should get the packing through in the post, but it never arrived, and I can't find how to request some more. Thanks very much for the help!

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Message 5 of 6

Re: Need to return kit, but can't find 'Return your kit' link

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@tigerlily271 I'm sorry it hasn't arrived, the moderation team will be able to order your returns packaging.

I'll send you a private message in a moment so you can send us your details.

Thanks

Neil

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Message 6 of 6

Re: Need to return kit, but can't find 'Return your kit' link

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@tigerlily271 many thanks for sending me your details, I've made arrangements for a returns bag to be posted and it will arrive in the next few days.

Neil

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