Hi,
I have just joined BT. Both before going live, when trying to track my order, and after going live now, my account online says it's not linked to a BT Account. It gives me the option to do so, which I have attempted multiple times. It keeps saying within 5 minutes it will link the two together, but it never does.
Am I missing something really obvious here, or is there actually some kind of glitch on my account?
Any pointers would be appreciated, as I am conscious that I am going to get my first bill soon (I Picked manual quarterly billing, so no direct debit set up) - And I need to be able to log in to see the amount and pay it on time, hence me starting to get a little worried now.
Thanks!
Hi @Koda and welcome to our community.
Sorry you're having problems setting up your account. I can help you with this. Check your inbox for a message from me and and drop me over a reply with the details.
Cheers
David
I am having this exact same issue, are you able to help please? @DavidM
@Ianh666 I've sent you a private message so you can get in touch and we'll be happy to help.
Thanks
Neil