No option to redeem Xbox Game Pass

[UsmanM96]

Hello,

I have recently signed up to BT and was offered Xbox Ultimate Game Pass for 12 months. I received the email and instructions on how to activate it but when I go to My BT, the partner content section is nowhere to be found unfortunately.

I have seen a bunch of posts similar to this already and it seems like the majority of the time it is solved after someone sends them a private message on how to fix it so if possible could someone get in contact with me please.

Thank you!

[RobbieMac]

Hi @UsmanM96

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having activating your 12 month Xbox Game Pass 12 month offer.  I understand that you've logged in and are unable to see the content partner section.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[JohnC2 · Accepted solution]

Hi UsmanM96, thanks for getting in touch. I can see you've now claimed the Game Pass successfully.

Cheers

John