Not able to add the account to MyBT

[Maxioml]

Hi all,

It seems like a pretty standard issue, but I`m not able to add my account to the MyBT portal. Stuck in the loop -> You don't have any accounts you can manage. -> You have added GB******** to your accounts.

Can someone help, please?

Regards,

Maxim

[PaddyB]

Hi @Maxioml,

Thank you for posting. I'm sorry you haven't been able to add the BT Account to your My BT. If you send me your details, I'll be able to give you a hand.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[RobbieMac · Accepted solution]

Hi @Maxioml

Thank you for taking the time to chat with me.

Sorry for the problems you had adding your account to your BTID.  I am pleased I was able to help you and that this is now all sorted.

Enjoy the rest of your day 😁

Robbie