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mi0ceo
Beginner

‎13-09-2023 15h55 - edited ‎13-09-2023 16h05

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Message 1 of 4

Old BT account

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I currently have 2 accounts for my BT broadband. I would like to remove the old account as I cannot see the status of any new orders or products on my new account. I’m not sure why a new account is not the main account.

If anyone can help feel free to do so.

 

Best George

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3 REPLIES 3
NeilO
Moderator
Moderator

on ‎13-09-2023 16h38

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Message 2 of 4

Re: Old BT account

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Hi @mi0ceo welcome to the community and thanks for posting, this can happen when an old BT ID is reused with a new account and I'm sorry it's not working. We'd probably be best deleting the BT ID so it can be set up again using only your new account, I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help you with this.

Thanks

Neil

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JohnC2
Moderator
Moderator

on ‎18-09-2023 13h01

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Message 3 of 4

Re: Old BT account

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Hi @mi0ceo, thanks for your patience in getting this resolved. The BTID has now been set up and is working ok. 

Cheers

John

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mi0ceo
Beginner

on ‎18-09-2023 13h04

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Message 4 of 4

Re: Old BT account

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Great service all working thank you.
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