cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,261 Views
Message 1 of 8

Old account number on new account

Go to solution

Hi, 

I have an old account number linked to My BT. It is making the online portal hard to navigate, as the system keeps reverting to the old number. Can someone help me in removing the old number?

Thanks

Richard 

0 Ratings
Reply
7 REPLIES 7
1,249 Views
Message 2 of 8

Re: Old account number on new account

Go to solution

Hi @Fatrab78, welcome to the forum and thanks for posting.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

1,222 Views
Message 3 of 8

Re: Old account number on new account

Go to solution

Hi @Fatrab78, thanks for taking the time to speak with me yesterday.

The old account should now be removed from your BTID. Please would you login and check the BTID is working ok now?

Cheers

John

0 Ratings
Reply
1,214 Views
Message 4 of 8

Re: Old account number on new account

Go to solution

Hi John

Thanks for doing that. Unfortunately when I now log in I am seeing the message "Sorry we can't get your account details at the moment." 

Do I need to re-register for online again?

Richard 

0 Ratings
Reply
1,205 Views
Message 5 of 8

Re: Old account number on new account

Go to solution

Thanks @Fatrab78 

Sorry you're having this problem.  @JohnC2 will look into this for you and he'll be back in touch.

Thanks,

Robbie

0 Ratings
Reply
1,177 Views
Message 6 of 8

Re: Old account number on new account

Go to solution

Hi @Fatrab78, thanks for getting back to me and sorry it's not working.

Would you try a password reset and see if you're then able to access the account ok?

Cheers

John

0 Ratings
Reply
1,174 Views
Message 7 of 8

Re: Old account number on new account

Go to solution

Yes that worked. Many thanks 🙏

0 Ratings
Reply
1,168 Views
Message 8 of 8

Re: Old account number on new account

Go to solution

Hi @Fatrab78, thanks for trying that and glad it worked and the account is working ok now.

I'll close things off at my end now.

Cheers

John

0 Ratings
Reply