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Message 1 of 8

Old account number on new account

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Hi, 

I have an old account number linked to My BT. It is making the online portal hard to navigate, as the system keeps reverting to the old number. Can someone help me in removing the old number?

Thanks

Richard 

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7 REPLIES 7
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Message 2 of 8

Re: Old account number on new account

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Hi @Fatrab78, welcome to the forum and thanks for posting.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

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Message 3 of 8

Re: Old account number on new account

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Hi @Fatrab78, thanks for taking the time to speak with me yesterday.

The old account should now be removed from your BTID. Please would you login and check the BTID is working ok now?

Cheers

John

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Message 4 of 8

Re: Old account number on new account

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Hi John

Thanks for doing that. Unfortunately when I now log in I am seeing the message "Sorry we can't get your account details at the moment." 

Do I need to re-register for online again?

Richard 

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Message 5 of 8

Re: Old account number on new account

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Thanks @Fatrab78 

Sorry you're having this problem.  @JohnC2 will look into this for you and he'll be back in touch.

Thanks,

Robbie

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Message 6 of 8

Re: Old account number on new account

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Hi @Fatrab78, thanks for getting back to me and sorry it's not working.

Would you try a password reset and see if you're then able to access the account ok?

Cheers

John

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Message 7 of 8

Re: Old account number on new account

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Yes that worked. Many thanks 🙏

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Message 8 of 8

Re: Old account number on new account

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Hi @Fatrab78, thanks for trying that and glad it worked and the account is working ok now.

I'll close things off at my end now.

Cheers

John

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