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mphillips057
Beginner

on ‎24-08-2023 12h26

187 Views
Message 1 of 2

Old account

Hi I have an old account linked to my email which seems to prioritised when I log into MyBT and it is causing issues with me viewing my bills and seeing my products. How do I go about removing it?

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1 REPLY 1
RobbieMac
Moderator
Moderator

on ‎24-08-2023 13h00

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Message 2 of 2

Re: Old account

Hi @mphillips057

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having with the old account linked to your BTID profile.  One of our guides in the helpdesk will be able to help sort this out.  You can reach them on 0330 1234 150.

Feel free to post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie

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