Ongoing Gamepass Ultimate Problem

[Bry1870]

As previously posted, our Gamepass Ultimate Subscription from BT expired over a week ago and BT kept control of it, it appeared we had a solution to it, but a week later we still don't have control yet, and after another several hours of phone calls this morning including a very aggressive rep who said what do you expect me to do about!!! We still have no control and no solutions.

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The customer service is appalling!

[StuartH]

Hi @Bry1870 

I want to have this investigated for you, I've sent you a private message asking for some details so we can investigate and get this picked up for you.

Thanks

Stuart