Order remains open

[yuesai]

I placed an order for BT Broadband in April. In May, May 3, the router was set up and works well. However I want to extend the WiFi range with a BT Disc. I am unable to place an order for a Disc because the original order is still open. Two lengthy telephone conversations with BT have failed to resolve the issue. Suggestions welcome.

[Keith_Beddoe]

@yuesai 

Select the 'message now' option on this link https://www.bt.com/help/contact-bt/account-and-billing/broadband to have a live chat with a billing guide, they should be able to help.

To get a disc, requires an upgrade of your contract.

https://www.bt.com/broadband/complete-wifi

[yuesai]

Hi Kieth
Thank you for the feedback.