Re: Out of contract

stevebrad · ‎19-12-2022

My contract with BT recently ran out, looking at options to upgrade, they're nowhere near as good as those available to new customers.

Why can't i get the same deals, when I could just walk to a competitor. Makes no sense.

gg30340 · ‎19-12-2022

Call BT 0800.800.030 and see what you can negotiate. If you don't get a good deal try again later and if you still don't get a good deal be prepared to walk away and join a new supplier.

imjolly · ‎19-12-2022

you should be able to get same deal as new customer apart from any vouchers try phoning options team 0800800030 and see what you can negotiate if you don't like offer don't accept and try again in few days

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Magrox · ‎19-12-2022

Think carefully about getting a new Broadband contract it could cost you 3.9%. If you old contract was for CPI rises any new contract will be CPI plus 3.9%. By staying out of contract you avoid the extra increase. This only applies to the Broadband part of your contract as the rest will go up by CPI plus 3.9%.

gg30340 · ‎19-12-2022

@Magrox wrote:

Think carefully about getting a new Broadband contract it could cost you 3.9%. If you old contract was for CPI rises any new contract will be CPI plus 3.9%. By staying out of contract you avoid the extra increase. This only applies to the Broadband part of your contract as the rest will go up by CPI plus 3.9%.

Keep in mind that if you go out of contract you will loose any discount you may have had while in your minimum term contract and your non contract price will rise by on average £8 per month to what BT has stated is the full, non discounted price of your package.