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2,053 Views
Message 11 of 20

Re: Paying too much!

not bad price!

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2,042 Views
Message 12 of 20

Re: Paying too much!

would get a Smart Hub 2 - I got one last year, and it is still in its box.  I don't need a router - I have a Deco network and a modem.

When you recontract, your phone service will be moved onto BT Digital Voice, which only works with the BT Smart Hub 2, so you would have to use that, and change the Deco network to access mode and not router mode, unless you can tolerate a separate subnet.

But I am not sure if you use your phone service anyway?

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2,018 Views
Message 13 of 20

Re: Paying too much!

are you saying i need a business service for business use, or can i get away with a comsumer package?

 

can anyone please advise the right package,

i get 60 down and 16 up now, seems ok, minus the price tag of over £80pm
i must have a land line, a business number would be a bonus.
based on what i'm seeing i shouldn't be paying out for more than £30-35pm

thanks to all who are helping me.

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2,009 Views
Message 14 of 20

Re: Paying too much!

are you saying i need a business service for business use, or can i get away with a comsumer package?

See http://www.bt.com/terms

"6. How you can use the service

a. Each service is just for you and your household for personal use (meaning that it should not be used for any trade, business or profession). You're responsible for how each service and the loaned equipment are used.

11. When we may restrict, suspend or end a service

xii. You use a service for any trade, business or profession.

15.  What we're not responsible for and limits on our liability

iii. Any loss you suffer caused by you using a service in a way that breaks the agreement.
iv. Any commercial or businesses loss."

There was a recent post from a forum member who moved to a business package, and there was only a small increase in monthly cost. 

If you are advertising your business, then you really need to have a business grade service, but the choice is yours.

 

2,000 Views
Message 15 of 20

Re: Paying too much!

ah, thank you for taking the time to reply. best update and use the business internet plan then. ok, not really made much, actually trying to re-build the business model so that i can do it full time as aposed to a side hustle.
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1,994 Views
Message 16 of 20

Re: Paying too much!

@lawn900x 

I would read this first https://community.bt.com/t5/Bills-Packages/Home-Broadband-to-Business/m-p/2240250#M145925

It may not apply to you.

I am sure many of our regular forum members would agree, if you want to run your business long term, and advertise and perhaps host a website, then a business account would be best.

If you decide to get a business phone number, then that can be taken with you if you have to move, as their phone service is hosted on the Cloud.

I would have a chat with the BT Business sales people first, and tell them what you need, and see if they can offer it at a price you are prepared to pay.

 

 

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1,948 Views
Message 17 of 20

Re: Paying too much!

All the calls I make (not many) are on the landline. I am preparing for muddle when DV arrives - given that it seems unlikely that OR is going to provide FTTP. So then I might move to CityFibre and go VOIP with someone.
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1,547 Views
Message 18 of 20

Re: Paying too much!

Firstly I have to acknowledge I should have done some competitive research. However I signed up for a BT Broadband contract  and chose a Fibre 250 with Halo 3+ and link with EE and was charged over £80 per month for this. Due to my stupidity and lack of technical knowledge (I am in my 70's and clearly not a techie!!) I thought this was the going rate. When all my counterparts told me they were with Sky and other suppliers on their super fast packages and paying half this, I phoned BT. They told me the only way they would let me have a reduced package that was more appropriate to my actual needs was if I paid them £810 cancellation fee.

 

I feel between a rock and a hard place and am not a happy BT customer who through his admittedly own stupdity is being taken to the cleaners by BT. 

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1,525 Views
Message 19 of 20

Re: Paying too much!

If your out of contract, check uswitch for the going rate and you will get all available deals and providers at your address. You can then phone and select the leaving BT option and you will be put straight through to the value/retention team and barter with competitive alternatives if you wish.

If you have just taken a deal out and find a cheaper price within 14 days, you can cancel your new contact free of charge.

If your nearly out of your contact or coming out of it soon go into your My BT account and check your latest offers out.

I am 6 months into my new contract, checked my offers out on Saturday just to be nosy and re contracted to full fibre 500 from 150 (from £31 to £35pm) with 6 months Xbox pass (which I paid for before hand with Microsoft) and a £75 voucher!

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1,506 Views
Message 20 of 20

Re: Paying too much!

TBH , its not really equitable to compare a ‘standard’ broadband connection from another provider , which is probably what your ‘counterparts’ have , with what you have with Halo 3+ , if you had taken the equivalent ‘standard’ BT broadband the price would be much closer to what they pay .

It could also be the case that you don’t need the bells and whistles that come with the Halo package, and that’s why you feel you are overpaying , perhaps because you haven’t had to use them  you don’t see these as benefits worth paying for , especially as some are only accessible if you also have a BT Mobile mobile phone .


If you had doubts about the Halo package you signed up to , then during the 14 day cooling off period would have be the obvious time to reconsider and change it to something more appropriate , presumably you signed up to this some considerable time ago , and are way past the point of cancellation without penalty,   if the early termination charges are what you state you may well still have possibly a year left on a two year minimum deal.

It really is a case if ‘Caveat Emptor’ , the list of benefits on Halo are quite extensive, but many are based on maintaining connectivity should the ‘landline’ broadband service fall over, if it hasn’t fallen over , then  it may seem like an unnecessary expense, but most ‘insurance’ is never claimed against , some of the other benefits ,  like the home visit to optimise your setup and whole home WiFi  are also subjective, some may consider it worthwhile, others may not,  if you were never bothered ( and certainly didn’t want to pay extra to mitigate ) about the prospect of potentially being off line a short while during a landline fault  , didn’t need a  BT tech to visit your home , and the standard wifi coverage would have been adequate, then Halo was probably never the appropriate choice 

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