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Message 1 of 19

Pop up for token authorisation when viewing usage

For the last couple of weeks I have been seeing a message appearing when I try to view landline usage on the BT website

 

"Fetching the Authorization Token,,, Please wait for a moment"         This is accompanied by a pop blocked in the MS Edge browser.

BarkingMadBarking_1-1712049346525.png

I can accept pop ups and refresh the screen to see the usage - but why is a pop up being used? 

Actions are: 

 

My BT, Your bills and usage, Your usage, See landline usage, Minutes used - and then the pop-up appears.

 

Can someone pass this "feature" to the development team? 

 

 

Thanks

 

 

18 REPLIES 18
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Message 2 of 19

Re: Pop up for token authorisation when viewing usage

Any idea if Development have solved this problem.

 

despite allowing pop ups it doesn’t allow me to see the actual listing of calls merely the total calls

 

i’m using My BT on iPhone with IOS 17.5.

 

could this be another comparability between Apple and BT?

 

any suggestions or directions on how to resolve would be appreciated.

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Message 3 of 19

Re: Pop up for token authorisation when viewing usage

I still have the same issue.

I would have thought a Mod would have forwarded to development.

Perhaps I was hoping for too much.

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Message 4 of 19

Re: Pop up for token authorisation when viewing usage

BT say  they need access to my emails to look into the My BT issue.-but refuse to explain why!

the Information Commissioners Office say when I spoke to them “Keep you email confidential as it contains personal and sensitive information”  and don’t allow people to access it .

i don’t think BT care.

 

BT CEO office say they have not heard of the issue before-clearly they are not a member of this forum or do not appear to care what customers are experiencing.

 

hiwmany postings of this issue on this site does there need to be before the issue is resolved?

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Message 5 of 19

Re: Pop up for token authorisation when viewing usage

"fetching authorisation token" still going strong 16/6/2024

Up until now, My BT has been fine.

However, with monthly charges over £80 for a very basic service, they are starting to looked overpriced for the service they provide.

As this is beginning to look like a known bug, it's a pity that BT can't or won't issue some help when you hit this problem.

Also noticed that setting up an ID for another user isn't working either.

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Message 6 of 19

Re: Pop up for token authorisation when viewing usage

Hi @piglet22 & @BarkingMadBarking.

Thanks for taking the time to report this. There was a time when this message appeared but it was fixed for the majority of users from memory.

Can you let me know the steps that you've taken to get to the page that says "authorization token". This includes if you're using a phone or if you're on a desktop/mac etc.

Thank you

DanielS

 

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Message 7 of 19

Re: Pop up for token authorisation when viewing usage

Hello

I generally use the phone app (Android) to look at My BT.

Steps are fire up the app, log in, navigate to "your mobile allowance, view your usage and allowances"

Broadband, landline and BT mobile listed.

Go to see BT mobile usage, get error message.

Landline usage comes up OK.

Once the token error has come up, the back button doesn't work, so have to log out and start all over again.

App version is 8.50.2 

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Message 8 of 19

Re: Pop up for token authorisation when viewing usage

Logged into My Bt on iPhone, iPad and desktop Mac.

in the My Bt app clicked on useage-tells me total calls but when clicking on the calls breakdown it goes to the error screen about  authorisation token.

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Message 9 of 19

Re: Pop up for token authorisation when viewing usage

Seems this is both Apple and android issue so more than just an Apple issue.

3 posts all with the same issue but seems on different platforms.
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Message 10 of 19

Re: Pop up for token authorisation when viewing usage

Yes, it's particularly frustrating when BT texts you to let you know that you are close to your mobile usage limit, them makes it impossible to view it.

I did manage to see the usage once even with the token error, but I haven't been able to reproduce it.

You know how it is, a problem crops up and you try all sorts of solutions out of frustration and need to see something as important as usage with the threat of £?? extra per Mb if you go over.

As others have mentioned, it could be a good case to take BT to task for not providing the information in the first place.

At least with utilities like gas, electricity and water, you can look at a meter, with BT you have to take them on trust, and right now, that trust has broken down.

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