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I have asked a moderator to assist. They are BT Employees and will post on this thread.
Hi @FMCR and welcome to our community.
Please accept my condolences at the loss of your husband. I'm really sorry this process has been so upsetting for you. I'm sure I can help get this sorted for you. I'll need some further information so I've dropped you a private message. Please check your inbox and end me a reply with the details.
Cheers
David
as the account is now in your name and from your post have health problems so do you qualify here
https://www.bt.com/help/here-for-you
I will alert the moderator that you cannot reply to their personal message.
Please do not post any information here, as its a public forum.
The information asked for by the moderator, is to validate your account only.
Hi @FMCR ,
Sorry you're having problems replying. I'll drop you another message now. Can you try again?
Cheers
David
Despite all the 'promises', saying I was not going to be billed, even as at today (4/4/24) I have received yeat ANOTHER bill in my post. I can't go0n like thus. I have been suicidal and t&is is just likely to push me over the edge. Why do people lie??? Why say "You definitely won't be billed, no matter what happens the bills will be deleyed" only for me tothen still be sent email demands, text demands and paper bills in the post. It too much. I wastold by an advisor from CAS to pursue damages for stress and suffering added by this awful situation. I wish I could face the extra hassle, but I can't. I just want BT to send me something in writing now to fulfil their promises - tell me I don't owe anything and please stop chasing me with bills in three different ways on the same day!! Email, text messages and postal bill arrives in my mail. I honestly can't cope.