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Message 11 of 17

Re: Account Holder Bereavement

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@FMCR 

Did you reply to @DavidM ?

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Message 12 of 17

Re: Account Holder Bereavement

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Thank you so much for your concern.  I am still not through this. BT continue to send me bills and harass me. I have been getting emails,  text demands and postal bills. All after being assured that I WON'T be billed.  I am really struggling and the stress is awful. I appreciate your concern,  thank you so much. 

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Message 13 of 17

Re: Account Holder Bereavement

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@FMCR I'm so sorry for any distress caused, please don't worry. We'll be in touch with you today.

Neil 

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Message 14 of 17

Re: Account Holder Bereavement

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that's awful , and yet they'd marked you as " solved " two months ago.
we had the same problems , lots of people being really sorry but nobody actually doing anything about it . they're quick enough to sort things when you open an account . Hope you get some action on this .take care
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Message 15 of 17

Re: Account Holder Bereavement

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@stuart2087 

This was resolved on the 5th April 2024.

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Message 16 of 17

Re: Account Holder Bereavement

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but was already marked as "solved" when i posted on the 4th april?and clearly wasn't .
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Message 17 of 17

Re: Account Holder Bereavement

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