Hi @Adellemiddleton,
Thank you for posting and welcome to the Community. I'm sorry if you're having problems activating your BT ID. I've moved your post onto its own thread.
If you send me your details, I'll be able to get this investigated. I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
Thanks,
Paddy
