Hi @jamiewise1997 and welcome to our community.
Thanks for posting about the reward card. I'm sure we can help you also. Please check your inbox for my message and drop me a reply with the details. We're very busy at present so it's taking a little longer than usual to reply but once you submit the information we'll get to you as soon as possible.
Cheers
David
Hi @jamiewise1997, thanks for speaking with me yesterday and the reward card is now claimed for you.
The old account is now removed from the BTID so would you please check that this is working ok for you now.
Cheers
John
Hi @jamiewise1997, thanks for your PM to confirm your BTID is working ok.
The reward card is virtual and will be sent to the email address you used when placing your order. For info on the virtual reward check out: Information about the BT Reward Card | BT Help
Cheers
John
