BT reward card not showing

[Marklukewell]

Hi,

mines not showing either, please could you help?

thanks

luke

[NeilO]

Hi, @Marklukewell welcome to the community and thanks for posting. If you have more than one account associated with the BT ID make sure you select the new one from the drop-down. Post back and let me know if you need any further help.

Thanks

Neil

[Marklukewell]

Hi, yeah, I’ve done that

One shows no rewards to claim, which I guess is the older one

The other takes me to a blank page

ive deleted the cache, tried both desktop and mobile chrome/edge, but nothing is coming up

[NeilO]

Hi, @Marklukewell thanks for getting back to me. I'm sorry that isn't working, I've sent you a private message so you can raise this with the community moderation team and we'll get that sorted.

Thanks
Neil 

[DavidM · Accepted solution]

Hi @Marklukewell ,

Thanks for sending over the details. I've processed that claim for you and you'll receive the reward once the cooling off period completes.

Cheers

David

[Marklukewell]

sorry I was unable to answer the phone, I’m at work, but thanks for sorting it!

[Marklukewell]

Hi,

I think my 14 day cooling off period has ended, but I haven’t heard anything 

Please could someone double check?

thanks

[DanielS]

Hi @Marklukewell,

I went over this for you to find out what was happening.

David has claimed it for you however the cooling off period doesn't end until 14 days after your order has completed.

Thanks
DanielS