I have the same problem, @DavidM please could you sort mine too?
I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.
Hi @Darren4,
We can look into this for you but please be aware that it can take 5+ working days for us to get back to you at present through here. You can call in quicker if you wish but we can help you either if you are ok to wait. I'll send you a private message.
Thank you
DanielS