Oh woah, that takes me back.
In my case, it turned out that a provider setting up my neighbour’s connection had mistakenly removed the cables connected to my house from the cable management box and reallocated them. Even though I alerted BT about the issue in advance, I was still disconnected on the exact date mentioned in their email, which was incredibly frustrating.
I’m not sure if your situation is the same, but I’d strongly recommend pushing for a technician to check whether your cables are still intact (although they might still be in tact because I am not sure when they would do the change, but thought its worth letting you know). We work from home, so being unexpectedly cut off had a big impact until it was finally resolved. BT compensated us later, but the whole experience was a nightmare. Hopefully, yours gets sorted much more smoothly.
Since Telecomplus is using the Openreach network as well, I’d assume you might be going through the same. When the BT technician visited, they were quite frustrated, saying this wasn’t something that usually happens and they couldn’t understand why someone would take my cables to connect someone else.
