Conflict between old BT account and new account when using My BT

[KeldO]

Hi,
I'm getting a similar issue where all I can see product wise is the old account number rather than the new account.
Any help appreciated.
Thanks

[NeilO]

Hi, @KeldO I'll be happy to help you get the old account removed and have sent a private message so you can get in touch with your details.

Thanks

Neil

[DavidM · Accepted solution]

Hi @KeldO ,

Thanks for sending over the details. I'm sorry it took a while to get this sorted but we got there in the end. Post back if you have any other problems.

Cheers

David