Conflict between old BT account and new account when using My BT

[Barryseddon]

What is the solution? I am also having this issue. I had an old BT account number and have recently returned to BT and been given a new one but when I log into myBT it sometimes logs me in with my new number and sometimes my old seemingly randomly and it won’t let me add discovery + 

[imjolly · Accepted solution]

try billing team they should be able to help with removal of old account

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[Barryseddon]

Thank you