Deceased persons contract

[AnnFlinn]

We have received a bill for our deceased Father which includes a charge for ending the contract early, surely that isn't correct?

[Keith_Beddoe]

@AnnFlinn 

Welcome to this user forum for BT Retail phone and broadband customers.

I have asked a moderator to assist, by posting here.

[RobbieMac]

Hi @AnnFlinn

Welcome to the BT Community and thank you for posting!

I am sorry that a cancellation charge has appeared on your late Father's account.  That definitely shouldn't have happened.  We'll be able to help resolve this from here.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie