Same problem too ! I don't have a second email address, so really want the old account removed. I tried ringing and was assured this would be done, but more than a month later and nothing has changed.
Hi @Ursulatuth and welcome to our community.
I'm sorry you're having trouble getting the old account removed. I can help. Please check your inbox for my message and drop me over a reply with the details.
Cheers
David