Equipment returns

[granchee]

Hi @DavidM 

Please excuse me for hijacking your reply to someone else's question. 

I seem to have the same problem: I left BT at the end of November; didn't receive the promised returns pack; requested one via my BT online account; still didn't receive one; was reminded to return my router; requested again; didn't receive; reminded... and so on. Three times so far, I think.

Can you help me too? The reminders say I should return the kit by 17 January.

Thanks in advance.

--Grant.

[DavidM]

Hi @granchee  and welcome back.

It's been a long time but nice to see you again. I can get the returns bag sent out to you. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

[DavidM · Accepted solution]

Hi @granchee ,

Thanks for sending over the details. I've ordered the returns bag for you so it's all sorted.

Cheers

David