Error with claiming BT reward card

[andypell]

Hello,

I'm also struggling to claim a reward card. I hadnt been with BT for over 10 years until my fibre service was made live on 17th April, so I'm a new customer. The links I've seen that say 'claim your BT Reward card' just takes me to MyBT. Where do I go from here? I'm tried talking to Purecard, BT customer services, have provided a VOL number because my details were not passed on .. all a bit frustrating to be honest.

Thanks for any help recieved.

[DavidM]

Hi @andypell and welcome.

I've moved your post so we can help with this. When you log on to your BTID are there more than one account numbers?

Cheers

David

[andypell]

Hi David,

No, just the one,
Account No: GB********
However, when I go into the accounts sections it says account closed.. so perhaps it is picking up my old account from many years ago.  I probably used the same email address on both..

Thanks,
Andy

[DavidM]

That makes sense @andypell 

We'll need to take a look at this for you so check your inbox for my message and drop me over the details.

Cheers

David