Full Fibre Upgrade

[DanielS]

Hey @carwynf1,

The order hasn't been submitted, they're working on it at the moment.

They will be updating me in the morning if they haven't been able to get it submitted this evening.

Thanks
DanielS

[DanielS]

Good morning @carwynf1,

You will notice some more orders today whilst we try and get Openreach to accept the renumber. Our DI team are contacting Openreach this morning to find out what's preventing it from going ahead.

As soon as I get an update, I'll get in touch with you.

Thanks
DanielS

[carwynf1]

Good Morning @DanielS 

Thanks for the update. I did notice a cancelled order this morning but did think it was the DI team working on this.

Can you call me on my mobile please, I find it easier to ask you over the phone?

Thanks,

Carwyn

[DanielS]

Hey @carwynf1,

Thanks for taking my call just now.

As you know, the team have got back to me and let me know that Openreach are trying to release the number so we can get it ordered. They're saying that it should be free again tomorrow. They're going to attempt it then again. As you know, I'm off tomorrow but I will follow up with you on Friday late afternoon.

Thanks
DanielS

[carwynf1]

Hi @DanielS 

The renumbering is now complete and the order is now closed 🙂 

Can you please call me ASAP?

Thanks,

Carwyn

[carwynf1]

Hi @DanielS

I have raised a new FTTP order but still getting Appointment failed with the engineer part 😞

Thanks,

Carwyn

[carwynf1]

Hi @DanielS 

I know you maybe busy! Just want to check that you got my private message? 

Thanks,

Carwyn

[DanielS]

Hey @carwynf1,

I've just seen your reply here as you might be able to tell from my reply to your private message 🙂

Thanks
DanielS

[carwynf1]

Hi @DanielS 

Thanks for the reply! Any chance you give me a quick call please?

Thanks,

Carwyn

[DanielS]

Hey @carwynf1,

Thanks for reaching out to me 🙂

I will be free to give you a call after 4.30pm after my next call. I'll try you then and if I can't reach you I'll try again later this afternoon.

Thanks
DanielS