Full Fibre Upgrade

[carwynf1]

Hi @DanielS 

Seeing in the last message  that you know how to get ORDI issues fixed,  a ORDI request has been submitted to Openreach to correct that I can get full fibre under my address. I am still confused as what happens next as it wasn't explained well. Would you be able to help me to check the request please?

Thanks,

Carwyn

[carwynf1]

Thanks @DavidM 

Is this something that you can help me with?

[DavidM]

Hi @carwynf1 and welcome to our community.

The ORDI request should only take a couple of days to complete, unless there are problems. It's just a request to get Openreach to update their records to show the correct address. Do you currently have service with us?

Cheers

David

[carwynf1]

Hi @DavidM 

Yes always been with BT at this address, Did a check on the neighbours/street address and they can get full fibre 😞

Is there a way to check if the ODRI request has my correct address?

[DavidM]

Hi @carwynf1 ,

Thanks for confirming that. We can check this for you. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

[DanielS]

Good afternoon @carwynf1,

I wanted to give you an update to let you know where we are with Openreach at the moment.

As you know, I've been able to get the ORDI side of things fully updated. The issue we had left was getting the FTTP to show as available. After giving them all of the evidence, they came back and stated the fibre network has been built in your area. They can see that there is an error in their records which is preventing us from placing an order. They are now in the process of correcting this for you. They need to associate your address to the nearby fibre equipment. This will take them about a week to complete this. Once done, I can then place an order to upgrade you. They've told me that they will update me as soon as their systems reflect this.

As soon as I hear anything back, I will be in touch with you.

Thank you
DanielS

[carwynf1]

Hi @DanielS 

Thanks for helping me with this issue. Can you call me about 12:45 today please regarding the latest info?

Thanks,

Carwyn

[DanielS]

You are most welcome @carwynf1.

I'll be in touch with you then.

Thanks
DanielS

[carwynf1]

Hi @DanielS 

Thanks for the call today! Can you please call when you see this? This evening I have now found some anomalies regarding the broadband package on my latest bill.

Thanks,

Carwyn

[JohnC2]

Hi @carwynf1, thanks for your post and Daniel will be in touch when he gets into the office later this afternoon.

Cheers

John