How can I revert control of my Xbox account back to Microsoft?

[chimp3]

I am having the same problem. Xbox reports that subscription is managed by BT, yet this expired a couple of days ago. Can you help?

[JohnC2]

Hi @chimp3, welcome to the forum and thanks for posting. 

Is this the free game pass provided when you took out your broadband package?

Cheers

John

[chimp3]

Hi John, It was included for 12 months when I tookout a BT TV deal

[JohnC2]

Hi @chimp3, thanks for confirming that. I've sent you a Private Message so you can get in touch with the Mod team and we'll get this raised to the Xbox team for you.

Cheers

John

[He-Man]

@chimp3 Have you tried redeeming a new Xbox Game Pass code? I've seen reports that redeeming a code forces the switch back to Microsoft.

[chimp3]

I received this message and responded in private mesage also.

I tried your suggestoion but got the following:

Contact your subscription provider

This cannot be used with an existing subscription.

Contact your subscription provider This cannot be used with an existing subscription.

PUR-ConversionBlockedSyndicated

az3A6dWNUEqQYKM+.16.75

[He-Man]

Ah that's unfortunate. If you've messaged @JohnC2 privately, you should be on the right track to getting it resolved then, as I don't think there's anything else you can try from your side.

[JohnC2 · Accepted solution]

Hi @chimp3, thanks for your PM to confirm that you've been able to revert control of your Game Pass account now by adding a new pass.

Cheers

John