My BT showing wrong account number

[JDF001]

I’ve just started a new Broadband service with BT and the same is happening. Please can you send me the link to the team who can resolve this for me. Thank you 

[DavidM]

Hi @JDF001 and welcome.

Have you had service previously? Are you using the same BTiD?

Cheers

David

[JDF001]

@DavidM I had BT about 7 or 8 years ago and when I log into the app I see an account number which isn’t the one which is on the welcome email for the service which has started today. I’m using the same email address which I had when I previously had BT Broadband. 

[DavidM]

Thanks for confirming that @JDF001 

I'll be happy to take a look at this for you so please check your inbox for my message and drop me over the details.

Cheers

David