No show engineers, no internet.Rubbish company.Pulling my hair out.Advice needed.

[Simpsonb1988]

Well, it appears there’s been no change.

Just moved into a property, that already has internet equipment inside so called BT to get it set up, around the 11th October. Went for the 500mb package and phone and expected a 3 week wait. However, Openreach don’t work weekends and as a teacher, I can’t get weekdays off. So I had to wait 7-8weeks to 16th December until I could get a day to do it (finished early for the Christmas holidays so I could make the time slot). Kept checking the appointment online, all fine, spoke to two people over the phone, still fine. The day comes, no engineer. 

I phoned BT, who contacted Openreach and apparently there’s just not enough workforce to do my area and work won’t finish till the 28th January. Not once was I informed of this throughout my wait. 

This is of course, utter nonsense as I have seen Openreach vans on my street so frankly I’m putting this down to bone idleness on Openreach’s part and frankly both companies are utterly pathetic. I’ll never understand how I need an engineer to do internal work when it’s already there! 

I still have no appointment as they don’t know when the work can be finished. 

waste of time companies, both of them.

[Keith_Beddoe]

@Simpsonb1988 

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

[imjolly]

Does your new property have an openreach ONT like this 

If so what lights are lit and what colour

[DanielS]

Hi @Simpsonb1988,

I am so sorry to read about your experience.

I can't guarantee that we can get the date moved forward but I would like to get this looked into for you and do our best to keep you updated. I've sent you a private message where you can reply back to me on.

Thanks
DanielS

[Simpsonb1988]

It doesn’t, no. But at least I know exactly what they should be fitting. This doesn’t help me though with the pathetic excuses Openreach give me for not completing the work. 

appreciate the effort though.

[imjolly]

If the property does not have the ONT then it is not set up for FTTP and needs engineer visit assuming you have checked FTTP is available to you

[Simpsonb1988]

I get that. That’s not my complaint though. The issue is I was scheduled to have all this done on Friday and it hasn’t, and the excuses have been poor. As I said in my original post, they’ve had 8 weeks to do this and that is not acceptable.

[pottyperson]

Have you taken up the offer made by @DanielS ?

[DavidM]

Hi Ben,

I tried calling, sorry I missed you. I can see you've been in touch and the FTTP order has been cancelled. The notes aren't clear on what has happened so can you give me a brief outline? 

Cheers

David