I am having the exact same issue and getting no where when trying to resolve this.
Please can and admin reach out to me to try and resolve this.
Thanks and regards
Solved! Go to Solution.
Hi @Mattirving82 and welcome to our community.
I've moved your post so we can look into this for you. Sorry you're having problems claiming your reward. Have all your orders closed and the services been connected?
Hi @DavidM , my new service is now connected, however my BT ID has an old account on there still, when i go to select the new account it will not let me progress. - Matt
Thanks for confirming that @Mattirving82 .
I can help you with this. Please check your inbox for my message and drop me a reply with the details.
Hi @Mattirving82 I was happy to help you claim your reward card and remove the old accounts from MyBT.