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Message 1 of 5

Re: Problem claiming reward card

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Hi John, I'm also having trouble claiming my Reward Card - I don't see any information when clicking through to the My BT Pages and logging in.

Any advice is much appreciated.

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Message 2 of 5

Re: Problem claiming reward card

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Hi @JonesGR,

We will need to go over this for you and see if we can locate the reward.

I'm sending you a private message that you can reply back to me on.

Thanks
DanielS

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Message 3 of 5

Re: Problem claiming reward card

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Hi @DanielS 

I haven't received a private message as yet - please can you advise on actions needed to claim reward card?

Many thanks

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Message 4 of 5

Re: Problem claiming reward card

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Hi @JonesGR,

Thanks for getting back to me.

I've sent it now as it doesn't look to have gone through to you originally. I'm sorry about that. We will do all we can to help you.

Thanks
DanielS

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Message 5 of 5

Re: Problem claiming reward card

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Hi @JonesGR

Thank you for taking the time to chat with me this afternoon.

I am sorry for the problems you had claiming for the reward card.  I have went ahead and claimed on your behalf.  You'll receive follow up emails soon with instructions on how to activate, and use, the card.

I'll close this off from my side as agreed but if you need help in future you know where we are 🙂

All the best,

Robbie

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