Problem claiming reward card

[CSmyth100]

Hi - I am also having the exact same issue - broadband services now live, received multiple messages requesting me to claim the reward but when I try to follow the link x2 accounts show, one old account and the new one takes me to a blank page. Please can you help?

[DavidM]

Hi @CSmyth100 and welcome to our community.

Sorry you're having problems claiming your reward. I can help. I've dropped you a private message so please check your inbox and send me over the details.

Cheers

David

[CSmyth100]

I have not received a message David?

[DavidM]

Sorry about that @CSmyth100 .

You should have the message now.

Cheers

David

[sebsebseb]

I have the same problem here too and unable to redeem my reward card because I have an old, closed account from way back. The issue seems to have been going on for more than a year but still isn't resolved which doesn't fill me with confidence going into a BT broadband contract but here we go.

Some assistance would be greatly appreciated.

[RobbieMac]

Hi @sebsebseb

Welcome and thanks for your post.

I am sorry for the problems you're having claiming for your reward card.  It's a virtual reward card and is sent via email 14 days after your services have been activated.  You do need to claim for the reward card and I understand you're unable to due to the older account showing.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[JohnC2 · Accepted solution]

Hi @CSmyth100, thanks for your patience and I can confirm I claimed your reward for you on Friday. 

Cheers

John